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FAQ’s

 

Timepieces

Base Specifications

Each AS I AM timepiece has been crafted with quality parts that are made to last, with you. The materials that strengthen it are: 

  • Leather strap: Length 110mm / 70mm Width: 20mm
  • Polished gold dial and hardware
  • Case diameter: 38mm
  • Swiss Ronda movement
  • 316L stainless steel case with brushed finish
  • Single dome with Sapphire crystal and anti-reflective coating
  • Water resistant to 5ATM
  • 100% full-grain vegetable leather, produced in Tuscany, Italy
  • AS I AM timepieces designed in Melbourne, Australia

Care

It’s important to protect your timepiece so that it stands the test of time. Our timepieces can resist splashes of water from hand washing, but won’t be able to withstand water submersion. So please don’t wear them when swimming or bathing. If your timepiece has a leather band/strap, we suggest you avoid excessive exposure to water.

 

Order

Once an order has been processed through our online shop, you will receive an email confirmation. If you don’t, please contact our support team at info@asiam.com.au

Stock Availability

AS I AM timepieces are only available for purchase via this online store. If a particular timepiece is noted as sold out, please try ordering again at a later date.

Payment

All prices are in AUD. We accept Visa, Mastercard, and American Express credit/debit cards on our website through our secure checkout.
For our Australian based customers, we have also partnered with AfterPay to allow for flexible payment options. AfterPay allows you to pay for your order (up to $1000AUD to approved customers) in four instalments over equal fortnightly payments.
These payments are interest free and carry no additional fees if you pay on time. For more information on how AfterPay works and Terms and Conditions, please visit the AfterPay website.

Shipping

AS I AM delivers to a selection of countries worldwide. All orders within Australia and New Zealand generally take 7 to 10 business days from the date of purchase. For international orders please allow 7 to 21 business days. Please note that these timeframes can vary depending on your location, customs and your local postal service.
Shipping charges are clearly stated at the bottom of the order screen before proceeding with payment.

Changes & Cancellations

Unfortunately, changes and cancellations cannot be made once an order has been processed. However, please contact us immediately at info@asiam.com.au and we will see how we can help.
If you realise that the shipping address or email was entered incorrectly after making an order, please let us know at info@asiam.com.au

 

Warranty

Each AS I AM timepiece is thoughtfully minimal in design, and crafted with quality materials and components to offer precise, reliable performance. We proudly stand behind every AS I AM timepiece we sell.

2 Year Limited Warranty:

AS I AM warrants to the original consumer that his/her timepiece will be free from defects in materials and workmanship that prevent the timepiece from functioning properly under normal use, for a period of two (2) years after original purchase.
In the event you would like to return a timepiece to us under warranty, please send us an email at info@asiam.com.au.

Warranty Exclusions:

This limited warranty does not apply to AS I AM timepieces purchased from anywhere else other than the official AS I AM website.
This limited warranty does not cover batteries, straps, bracelets, crystals, glass, gold or ionic-plating, PVD finishing cosmetic issues such as scratches or normal wear and tear, or any damage arising from accidents or misuse including water penetration or from any alteration.

 

Contact

If you are unable to find an answer to your question on this page, please reach out to us by sending us an email at info@asiam.com.au.

 

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